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Supervisory Management in Hospitality

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Supervisory Management in Hospitality

Course Background:

This course is designed to provide hospitality industry supervisors with essential knowledge and skills to effectively manage their teams. The course will cover topics such as delegation, time management, leadership, communication, conflict resolution, and employee motivation.

Course Outline:

Module 1: Introduction to Supervisory Management in Hospitality

· Overview of supervisory management

· Understanding the hospitality industry

· Identifying the roles and responsibilities of a supervisor

Module 2: Delegation and Time Management

· Principles of delegation

· Delegation techniques

· Time management techniques

· Overcoming time management challenges

Module 3: Leadership and Communication

· Characteristics of effective leaders

· Leadership styles

· Communication skills for supervisors

· Building trust and rapport

Module 4: Conflict Resolution and Employee Motivation

· Identifying and managing workplace conflicts

· Conflict resolution techniques

· Motivating employees

· Reward and recognition strategies

Module 5: Customer Service and Quality Standards

· Managing customer expectations

· Maintaining quality standards

· Handling customer complaints

Module 6: Crisis Management

· Types of crises in hospitality industry

· Crisis management planning

· Handling emergencies and unexpected situations

· Communication during a crisis

Course Outcome:

· Understand the key principles of supervisory management in the hospitality industry

· Develop effective delegation skills to optimize team performance

· Learn effective time management techniques to improve productivity

· Build leadership skills to inspire and motivate employees

· Develop communication skills to enhance collaboration and teamwork

· Learn conflict resolution techniques to manage workplace disputes

· Learn how to manage customer expectations and maintain quality standards

· Develop crisis management skills to handle emergencies and unexpected situations

Structure: Online or Onsite/ At the Client’s Premises

Duration: 1 Day


None, although some experience in the hospitality industry is preferred.

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Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
Positive: Quality
British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company