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Conflict Management

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Conflict Management

Course Background:

This course was designed to address all issues relating to Conflict Management in the workplace.

Course Content:

This Course gives an overview of the various common types and causes of conflicts as well as the negative consequences businesses will encounter if they do not properly prevent or manage conflicts.

It explains who is at the greatest risk of encountering difficult behaviour and what duties the law places on businesses.

Learning Outcomes:

By the end of this course, you will understand the various ways to deal with confrontations and ongoing conflicts, including forms of resolution such as mediation.  Be capable of carrying out a conflict risk assessment and identifying conflict risks.

This Course is Designed For:

This course is aimed at Frontline workers, Supervisors, Managers

Training Methodology:

  • Online Webinar
  • Face to Face

Duration of the Course:

1 Day


A maximum of 12 per course


Upon successful completion of this course, participants will receive a Conflict Management Certification.

Upcoming Schedules:

November 21st
December 12th
January 18th
February 13th
March 12th
  • Duaration of the Course
  • Participants
  • Certification
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Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
Positive: Quality
British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company