Conflict Management

Conflict Management

Course Background:

This course is designed to address all issues relating to Conflict Management in the workplace.

Course Content:

This Course gives an overview of the various common types and causes of conflicts as well as the negative consequences businesses will encounter if they do not properly prevent or manage conflicts.

• Introduction to Conflict Management
  • Understanding the nature of conflicts
  • Importance of conflict resolution skills
  • Common misconceptions about the conflict
• Types of Conflict
  • Intrapersonal, interpersonal, and group conflicts
  • Task-related vs. relational conflicts
  • Cultural and organizational differences in conflict styles
• Conflict Resolution Strategies – high level summary
  • Collaboration: Win-win solutions
  • Compromise: Balancing interests
  • Avoidance: When to avoid conflict
  • Accommodation: Yielding to others
  • Competing: Assertive approach
  • Mediation: Third-party intervention
• Effective Communication in Conflict
  • Active listening skills
  • Constructive feedback
  • Managing emotions during conflict
• Conflict Resolution Styles
  • Identifying personal conflict-handling styles
  • Adapting styles based on the situation
• Conflict in Teams and Organizations
  • Group dynamics and conflict
  • Conflict resolution within teams
• Emotional Intelligence and Conflict
  • Self-awareness and self-regulation
  • Empathy and understanding others’ perspectives
  • Managing emotions during conflict
• Conflict Prevention and Proactive Strategies
  • Building positive relationships
  • Establishing clear expectations
  • Addressing potential sources of conflict early

Learning Outcomes:

By the end of this course, you will understand the various ways to deal with confrontations and ongoing conflicts, including forms of resolution such as mediation. Be capable of carrying out a conflict risk assessment and identifying conflict risks.

Duration: 1 Day

Structure: Online/ At Client’s Premises

1 Day

Certification:

Upon successful completion of this course, participants will receive a Conflict Management Certification.

Upcoming Schedules: