Conflict Management

Course Background:

This course was designed to address all issues relating to Conflict Management in the workplace.

Course Content:

This Course gives an overview of the various common types and causes of conflicts as well as the negative consequences businesses will encounter if they do not properly prevent or manage conflicts.

It explains who is at the greatest risk of encountering difficult behaviour and what duties the law places on businesses.

Learning Outcomes:

By the end of this course, you will understand the various ways to deal with confrontations and ongoing conflicts, including forms of resolution such as mediation. Be capable of carrying out a conflict risk assessment and identifying conflict risks.

This Course is Designed For:

This course is aimed at Frontline workers, Supervisors, Managers

Training Methodology:

Online Webinar
Face to Face

Duration of the Course:

1 Day

Participants:

A maximum of 12 per course

Certification:

Upon successful completion of this course, participants will receive a Conflict Management Certification.

Upcoming Schedules:

November	21st
December	12th
January	18th
February	13th
March	12th

Duaration of the Course
Participants
Certification
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Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)

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