Conflict Management
Course Background:
This course was designed to address all issues relating to Conflict Management in the workplace.
Course Content:
This Course gives an overview of the various common types and causes of conflicts as well as the negative consequences businesses will encounter if they do not properly prevent or manage conflicts.
It explains who is at the greatest risk of encountering difficult behaviour and what duties the law places on businesses.
Learning Outcomes:
By the end of this course, you will understand the various ways to deal with confrontations and ongoing conflicts, including forms of resolution such as mediation. Be capable of carrying out a conflict risk assessment and identifying conflict risks.
This Course is Designed For:
This course is aimed at Frontline workers, Supervisors, Managers
Training Methodology:
- Online Webinar
- Face to Face
Duration of the Course:
1 Day
Participants:
A maximum of 12 per course
Certification:
Upon successful completion of this course, participants will receive a Conflict Management Certification.
Upcoming Schedules:
November |
21st |
December |
12th |
January |
18th |
February |
13th |
March |
12th |