Behavioural Skills

Course Background: Behavioural skills are attributes that help you interact well with others, perform your job tasks effectively and work toward your own self-improvement. Regardless of your field. They can influence how a person interacts with others and responds to certain situations. These skills can help determine a person’s actions, thoughts and emotions.

Course Outline:

Behavioural Skills What? How? & Why?

What are behavioural skills?
What is the importance of behavioural skills?
How can you learn behavioural skills?
Common techniques to leverage building successful relationships.

Key Behavioural

Communications
- Styles of Communication
- Strong Communication Skills
- Skilful listening
Empathy
- What is Empathy?
- Where does empathy come from?
- Empathy techniques
Conflict Resolution
- What is conflict resolution?
- The skills to resolve conflicts.
- Conflict resolution skills
- How to resolve conflict
Emotional Intelligence
- Emotional dynamics during negotiation
- Influencing
- Building strong relationships
Problem Solving
- Essential Concepts
- Finding the Solution
- Confidence in your approach
Time Management
- Planning and organizing how much time you spend on different activities.
- Setting goals, prioritizing tasks, and managing distractions.

Course outcome

Provides the tools and techniques to develop and improve interpersonal skills.

Structure: Online

Duration: 1 Day

Upcoming Schedules:

April	23rd
May	29th
June	24th

Duaration of the Course
Participants
Certification
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Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)

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Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend

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