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Behavioural Skills

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Behavioural Skills


Course Background: Behavioural skills are attributes that help you interact well with others, perform your job tasks effectively and work toward your own self-improvement. Regardless of your field. They can influence how a person interacts with others and responds to certain situations. These skills can help determine a person’s actions, thoughts and emotions.

Course Outline:

Behavioural Skills What? How? & Why?

  • What are behavioural skills?
  • What is the importance of behavioural skills?
  • How can you learn behavioural skills?
  • Common techniques to leverage building successful relationships.

Key Behavioural

  • Communications
    • Styles of Communication
    • Strong Communication Skills
    • Skilful listening
  • Empathy
    • What is Empathy?
    • Where does empathy come from?
    • Empathy techniques
  • Conflict Resolution
    • What is conflict resolution?
    • The skills to resolve conflicts.
    • Conflict resolution skills
    • How to resolve conflict
  • Emotional Intelligence
    • Emotional dynamics during negotiation
    • Influencing
    • Building strong relationships
  • Problem Solving
    • Essential Concepts
    • Finding the Solution
    • Confidence in your approach
  • Time Management
    • Planning and organizing how much time you spend on different activities.
    • Setting goals, prioritizing tasks, and managing distractions.

Course outcome

Provides the tools and techniques to develop and improve interpersonal skills.

Structure: Online

Duration: 1 Day

Upcoming Schedules:

May 29th
June 24th
  • Duaration of the Course
  • Participants
  • Certification
  • Google My Business Reviews
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Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
Positive: Quality
British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company