[email protected]

Compliance, Complaints, And Incidents: Closing The Loop

Enquire Now

Compliance, Complaints, And Incidents: Closing The Loop


Course Overview:

This comprehensive course is designed to equip professionals with the essential skills and knowledge to effectively manage compliance, handle complaints, and resolve incidents within an organization.

Course Content:

  • Introduction to Compliance Management
    • Definition and importance of compliance
    • Regulatory requirements and standards
    • Roles and responsibilities in compliance
  • Handling Complaints
    • Types of complaints
    • The complaint handling process (customized to service)
    • Effective communication with complainants
    • Recording and tracking complaints
  • Incident Management
    • Definition and types of incidents
    • Incident reporting procedures
    • Immediate response and containment
    • Investigation techniques
  • Root Cause Analysis
    • Techniques for identifying root causes
    • Tools such as the 5 Whys
    • Case studies and practical exercises
  • Implementing Corrective and Preventive Actions
    • Developing Safeguarding Plans
    • Ensuring effective implementation
    • Monitoring and reviewing outcomes
  • Documentation and Reporting
    • Best practices for documenting complaints and incidents
    • Creating effective reports
    • Communicating findings to stakeholders
  • Continuous Improvement
    • Feedback loops and lessons learned
    • Incorporating improvements into policies and procedures
    • Ensuring ongoing compliance and quality enhancement

Learning Outcomes:

By the end of this course, participants will be able to:

  • Understand the key principles of compliance management and its importance in organizational success.
  • Identify common sources and types of complaints and incidents within their organization.
  • Develop effective strategies for handling complaints and resolving incidents.
  • Implement a structured approach to investigating and analyzing complaints and incidents.
  • Utilize root cause analysis to identify underlying issues and prevent recurrence.
  • Apply best practices for documenting and reporting compliance issues, complaints, and incidents.
  • Create action plans for corrective and preventive measures.
  • Monitor and review the effectiveness of implemented solutions to ensure continuous improvement.
  • Communicate effectively with stakeholders throughout the complaint and incident resolution process.

Duration of the Course: 1 day

Certification: A certificate of completion will be provided to participants who attend the full course.

  • Duaration of the Course
  • Participants
  • Certification
  • Google My Business Reviews
  • Enquire Now
Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
Positive: Quality
British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company