Communication Skills Training Course

Introduction to Workplace Communication
• Definition and importance of communication in the workplace
• Types of communication (verbal, non-verbal, written)
• Common communication challenges in organisations
• Impact of poor communication on performance and relationships

Communication Styles and Behaviour
• Understanding different communication styles
• Identifying personal communication preferences
• Adapting communication to different audiences
• Recognising behavioural triggers and responses

Active Listening Skills
• Importance of listening in effective communication
• Techniques for active listening
• Avoiding common listening barriers
• Asking effective questions
• Clarifying and summarising information

Verbal Communication Skills
• Structuring clear and concise messages
• Tone, pace, and language use
• Communicating with confidence
• Avoiding misunderstandings in conversations

Non-Verbal Communication
• Body language and posture awareness
• Eye contact and facial expressions
• Understanding non-verbal signals in others
• Aligning verbal and non-verbal communication

Professional Workplace Communication
• Communicating in meetings and team environments
• Email and written communication best practices
• Managing communication across departments
• Maintaining professionalism in workplace interactions

Managing Difficult Conversations
• Handling challenging discussions professionally
• Managing conflict through communication
• Giving and receiving feedback
• Maintaining composure under pressure

Building Communication Confidence
• Overcoming communication barriers
• Developing confidence in speaking situations
• Communicating ideas effectively
• Engaging with colleagues and stakeholders

Communication as an Ongoing Responsibility
• Recognising communication gaps
• Supporting a positive communication culture
• Continuous improvement in communication skills
• Applying learning in real workplace situations

This course is suitable for individuals across all organisational levels who want to improve workplace communication, including:

• Human Resources Managers & Directors
• HR Business Partners
• Team Leaders and Supervisors
• Operations Managers
• Customer-facing staff
• Administrative and office personnel
• Sales and account management professionals
• Facilities and support staff
• General employees across all departments

No prior communication training is required.

Organisational Effectiveness
Clear communication improves teamwork, reduces errors, and enhances overall business performance

Workplace Relationships
Effective communication strengthens professional relationships and reduces conflict

Employee Confidence
Employees who communicate clearly are more confident and engaged in their roles

Consistency
Structured communication approaches create consistency across teams and departments

Participants will:

• Understand key principles of effective workplace communication
• Recognise different communication styles and behaviours
• Apply active listening techniques
• Improve verbal and non-verbal communication skills
• Manage difficult conversations professionally
• Communicate clearly in workplace settings
• Build confidence in professional interactions
• Contribute to a positive workplace communication culture

Instructor-led training
• Interactive discussions and group exercises
• Real workplace communication scenarios
• Practical role-play activities

Delivered:

• Onsite at client premises, or
• Online Webinar

The course emphasises practical communication techniques and real workplace application rather than theory-only instruction.

While communication training is not a standalone legal requirement, it supports organisational obligations under:

• Safety, Health and Welfare at Work Act 2005

This includes employer responsibilities to:

• Provide a safe and healthy working environment
• Manage workplace interactions and behaviours
• Support employee wellbeing and psychological safety
• Reduce risks associated with workplace conflict and stress

Effective communication plays a key role in supporting safe systems of work and organisational responsibility.

Samson Training delivers professional workplace training focused on practical skills, behavioural awareness, and real organisational impact.

Our approach emphasises:

• Practical communication techniques
• Real workplace scenarios and application
• Clear behavioural understanding
• Interactive and engaging delivery
• Consistent professional training standards

We position communication as a core organisational capability — not just an individual skill.

What is Communication Skills training?
Communication Skills training focuses on improving how individuals communicate in the workplace, including listening, speaking, and professional interaction skills.

Who should attend this course?
Any employee who wants to improve workplace communication, including managers, team leaders, and customer-facing staff.

Is this course suitable for all industries?
Yes. The course is applicable across all sectors including corporate, retail, hospitality, healthcare, and industrial environments.

Does the course include practical exercises?
Yes. The training includes interactive exercises, discussions, and real workplace communication scenarios.

Can the course be delivered onsite?
Yes. Training can be delivered onsite and tailored to organisational communication challenges.