Staff Skills Specific Training: Conflict Resolution, Team Building & Customised Technology Course

Conflict Resolution & Workplace Communication
Understanding Workplace Conflict
• Common causes of workplace conflict
• Communication breakdowns and misunderstandings
• Impact of unresolved conflict on organisations
Conflict Resolution Techniques
• Professional communication strategies
• Active listening and empathy
• Managing difficult conversations
• De-escalation and resolution approaches
Workplace Behaviour & Professionalism
• Respectful workplace interactions
• Emotional awareness and self-management
• Supporting positive workplace culture

Team Building & Collaboration
Understanding Team Dynamics
• Characteristics of effective teams
• Communication within teams
• Building trust and accountability
Collaborative Working Practices
• Problem-solving and group decision-making
• Encouraging participation and engagement
• Supporting workplace cooperation
Leadership & Team Contribution
• Understanding individual responsibilities
• Supporting team performance
• Positive workplace relationships

Customised Technology Training
Workplace Technology Awareness
• Introduction to workplace systems and tools
• Digital communication best practices
• Technology use within operational environments
Practical Technology Skills
• System-specific or organisation-specific technology training
• Efficient digital workflow practices
• Data handling and workplace organisation
Supporting Technology Adoption
• Improving confidence with workplace systems
• Reducing resistance to new technologies
• Encouraging continuous digital learning

Workplace Skills as an Ongoing Responsibility
• Continuous communication improvement
• Supporting collaborative workplace culture
• Maintaining professional standards
• Encouraging adaptability and learning

This course is suitable for organisations seeking to improve workplace communication, collaboration, and operational effectiveness, including:

• Human Resources Managers & Directors
• HR Business Partners
• Team Leaders & Supervisors
• Operations Managers
• Facilities Managers
• Office & Administration Teams
• Customer Service Personnel
• Hospitality Management Teams
• Healthcare Administration Staff
• Employees adapting to new workplace systems or technologies

No prior training experience is required.

Workplace Communication
Strong communication and conflict resolution skills help reduce workplace tensions and improve professional relationships.

Team Performance
Effective teamwork supports productivity, collaboration, and operational consistency across departments.

Technology Adaptability
Employees require confidence and practical understanding when using workplace technologies and systems.

Organisational Development
Training supports continuous improvement, employee engagement, and workplace wellbeing.

Compliance & Professional Standards
Employers have responsibilities to maintain safe, respectful, and productive working environments.

Participants will:

• Understand causes of workplace conflict and communication breakdowns
• Apply professional conflict resolution techniques
• Improve teamwork and collaborative working practices
• Develop stronger communication and interpersonal skills
• Build confidence using workplace technologies and systems
• Support positive workplace culture and employee engagement
• Contribute to improved organisational performance

Instructor-led training

• Interactive workshop-based learning
• Scenario discussions and workplace examples
• Practical communication and teamwork exercises
• Customised technology guidance based on organisational requirements

Delivered:

• Onsite at client premises

The course is designed to combine practical workplace learning with organisation-specific relevance and engagement.

This training supports organisational responsibilities under:

• Safety, Health and Welfare at Work Act 2005
• Employment Equality Acts 1998–2015
• Code of Practice for Employers and Employees on the Prevention and Resolution of Bullying at Work
• General Data Protection Regulation (GDPR) (where technology and workplace data handling are relevant)

Irish employers are required to:

• Maintain safe and respectful workplaces
• Prevent bullying and inappropriate workplace behaviour
• Support employee wellbeing and communication
• Provide appropriate workplace systems and training
• Promote professional and collaborative working environments

Samson Training delivers professional workplace development training focused on practical organisational improvement and employee engagement.

Our approach emphasises:

• Practical communication and interpersonal skills
• Workplace-focused learning and application
• Real organisational scenarios and discussions
• Interactive and engaging delivery
• Customised training aligned to operational needs
• Supporting long-term workplace development

We position staff skills training as part of broader organisational performance, culture, and professional development.

Is this course customised to the organisation?
Yes. The technology and workplace communication elements can be tailored to reflect organisational systems, team structures, and operational requirements.

Who should attend this training?
The course is suitable for employees, supervisors, managers, and teams seeking to improve communication, teamwork, and workplace technology skills.

Does the course include practical activities?
Yes. The training includes interactive exercises, discussions, teamwork activities, and practical workplace examples.

Can the technology section focus on our internal systems?
Yes. The technology training component can be adapted to organisation-specific software, systems, or operational tools.

Is this course suitable for hybrid or office environments?
Yes. The programme is relevant across office, operational, customer-facing, hospitality, healthcare, and hybrid working environments.