Behavioural Skills Training Course

Introduction to Behavioural Skills
• Definition of behavioural skills in the workplace
• Importance of behaviour in professional environments
• Impact of individual behaviour on team performance
• Understanding workplace expectations and standards

Self-Awareness and Emotional Intelligence
• Understanding emotional intelligence (EQ)
• Recognising personal behavioural patterns
• Managing emotional responses in workplace situations
• Developing self-awareness for improved decision-making

Communication Behaviour
• Verbal and non-verbal communication awareness
• Active listening techniques
• Understanding communication styles
• Adapting communication for different audiences

Interpersonal Skills and Workplace Relationships
• Building positive working relationships
• Respectful and professional interaction
• Managing different personalities in the workplace
• Collaboration and teamwork behaviours

Managing Behaviour Under Pressure
• Responding to workplace stress and pressure
• Maintaining professionalism in challenging situations
• Behavioural responses to conflict
• De-escalation techniques and calm communication

Conflict Awareness and Resolution
• Understanding sources of workplace conflict
• Recognising behavioural triggers
• Approaching conflict constructively
• Maintaining professional boundaries

Professional Conduct and Workplace Expectations
• Workplace behaviour standards
• Accountability and responsibility
• Managing feedback and criticism
• Maintaining a positive workplace presence

Behavioural Skills as an Ongoing Responsibility
• Continuous self-improvement
• Recognising and adapting behaviours
• Supporting a positive workplace culture
• Promoting consistency across teams

This course is suitable for individuals across all levels of an organisation, including:

• Human Resources Managers & Directors
• HR Business Partners
• Team Leaders and Supervisors
• Operations Managers
• Customer-facing staff
• Office and administrative teams
• Hospitality and service sector employees
• Quality and compliance professionals
• Employees seeking to improve interpersonal effectiveness

No prior behavioural skills training is required.

Workplace Performance
Behaviour directly influences communication, teamwork, and productivity
Positive behavioural skills support efficient and effective operations

Professional Relationships
Strong interpersonal skills improve collaboration and reduce workplace tension
Behavioural awareness supports respectful and constructive interactions

Conflict Reduction
Understanding behaviour helps prevent and manage workplace conflict
Improved communication reduces misunderstandings

Organisational Culture
Consistent professional behaviour contributes to a positive workplace environment
Supports employee engagement and retention

Participants will:

• Understand key behavioural skills required in the workplace
• Develop self-awareness and emotional intelligence
• Improve communication and interpersonal effectiveness
• Recognise and manage behavioural responses to challenges
• Apply practical strategies for conflict awareness and resolution
• Support a positive and professional workplace culture

Instructor-led training
• Interactive discussion and group participation
• Scenario-based learning and role-play exercises
• Practical workplace examples

Delivered:

• Onsite at client premises, or
• Online Webinar

The course focuses on practical behavioural application and real workplace interaction, rather than theory-only instruction.

While behavioural skills training is not linked to a single standalone regulation, it supports employer obligations under:

• Safety, Health and Welfare at Work Act 2005

This legislation requires employers to:

• Ensure employee wellbeing within the workplace
• Prevent inappropriate behaviour that may impact safety or wellbeing
• Manage workplace risks including stress, conflict, and interpersonal issues
• Promote a safe and respectful working environment

Behavioural skills training supports these responsibilities by improving communication, awareness, and workplace conduct.

Samson Training delivers professional workplace training focused on practical behavioural improvement and organisational effectiveness.

Our approach emphasises:

• Practical behavioural awareness
• Real workplace interaction scenarios
• Clear communication and interpersonal skills
• Consistent professional delivery
• Observation-led learning and reflection

We position behavioural skills as a core component of organisational performance and workplace culture, not just personal development.

What is Behavioural Skills training?
Behavioural Skills training focuses on improving communication, emotional intelligence, and interpersonal interactions to support effective workplace relationships and performance.

Who should attend this course?
This course is suitable for employees at all levels, particularly those working in team environments, customer-facing roles, or leadership positions.

Is this course relevant for managers?
Yes. Managers benefit from improved communication, conflict management, and leadership behaviour awareness.

Does the course include practical exercises?
Yes. The course includes interactive discussions, scenarios, and role-play exercises to support real-world application.

Can this training improve workplace communication?
Yes. Participants learn practical communication techniques that enhance clarity, reduce misunderstandings, and improve collaboration.