Course Outline
Introduction to Microsoft Outlook
• Overview of Microsoft Outlook features
• Understanding the Outlook interface
• Navigation and workspace setup
• Customising Outlook views and layouts
Email Management and Communication
Creating and Managing Emails
• Composing professional emails
• Formatting messages effectively
• Attaching files and documents
• Using signatures and templates
Organising Emails
• Managing inbox folders
• Using categories and flags
• Sorting and filtering messages
• Archiving and deleting emails
Email Productivity Features
• Search functions and quick steps
• Rules and automated email management
• Managing spam and junk email
Calendar and Scheduling Management
Using the Outlook Calendar
• Creating appointments and meetings
• Scheduling recurring events
• Managing reminders and notifications
Meeting Coordination
• Inviting attendees
• Checking availability and scheduling assistants
• Responding to meeting requests
• Managing shared calendars
Contacts and Address Book Management
• Creating and updating contacts
• Managing contact groups and distribution lists
• Using address books effectively
Tasks and Productivity Tools
Task Management
• Creating tasks and to-do lists
• Setting priorities and deadlines
• Tracking task progress
Productivity and Time Management
• Managing daily workflow
• Using Outlook for personal organisation
• Improving communication efficiency
Collaboration and Workplace Communication
• Sharing calendars and folders
• Delegating tasks and mailbox access
• Professional communication practices
• Managing communication within teams
Outlook Best Practices and Security Awareness
• Email etiquette and professional standards
• Managing confidential information
• Recognising phishing and suspicious emails
• Data protection awareness and safe communication practices
Who the Course Is For
This course is suitable for employees and professionals who use Microsoft Outlook within workplace environments, including:
• Administrative Personnel
• Office Managers
• Human Resources Teams
• Supervisors and Team Leaders
• Customer Service Staff
• Sales and Operations Personnel
• Executive Assistants
• Remote and Hybrid Workers
• General Office Employees
No advanced Microsoft Outlook experience is required.
Why This Training Is Important
Productivity Improvement
Effective use of Outlook improves communication efficiency, organisation, and time management within the workplace.
Workplace Communication
Structured email and scheduling practices support professional communication standards across teams and departments.
Organisational Efficiency
Proper calendar and task management reduces missed appointments, communication delays, and workflow disruption.
Digital Workplace Skills
Outlook remains a core business communication platform used across many industries and organisations.
Course Objectives
Participants will:
• Navigate and use Microsoft Outlook effectively
• Manage emails and folders efficiently
• Organise calendars and meetings professionally
• Use task management and productivity tools
• Improve communication and scheduling practices
• Apply professional email etiquette
• Support more organised and efficient workplace communication
Course Format & Delivery
Instructor-led training
• Interactive demonstrations and guided exercises
• Practical workplace-based examples
• Hands-on Outlook activities and scenario discussions
Delivered:
• Onsite at client premises, or
• Online Webinar
The course focuses on practical application and productivity improvement rather than theory-only instruction.
Irish Legislation Supported
This training supports organisational awareness relating to:
• Data Protection Act 2018
• General Data Protection Regulation (GDPR)
• Safety, Health and Welfare at Work Act 2005 (where communication and workstation practices relate to workplace wellbeing and organisation)
The course also supports organisations in promoting:
• Secure communication practices
• Appropriate handling of workplace information
• Professional digital communication standards
• Organised workplace administration systems
Why Choose Samson Training
Samson Training delivers professional workplace and IT training focused on practical skills development and operational efficiency.
Our approach emphasises:
• Real workplace communication scenarios
• Practical productivity improvement
• Structured and easy-to-follow instruction
• Professional business communication standards
• Interactive and hands-on learning
We position Microsoft Outlook training as part of broader workplace efficiency and professional development — not simply software instruction.
FAQ's
Is this course suitable for beginners?
Yes. The course is suitable for beginners as well as users looking to improve their existing Microsoft Outlook skills.
Does the course include calendar and meeting management?
Yes. Participants learn how to organise appointments, schedule meetings, and manage calendars effectively.
Is Microsoft Outlook training useful for remote workers?
Yes. Outlook is widely used within remote and hybrid working environments for communication and collaboration.
Does the course include email organisation techniques?
Yes. The course covers inbox management, folders, categories, search functions, and productivity tools.
Can the course be delivered online?
Yes. The course can be delivered onsite, online instructor-led, or at designated training venues.
