SamsonCommunication Skills E-Learning
Good communication involves more than simply delivering a message. Employees need to understand how to listen, ask appropriate questions, interpret information and adapt their communication to different people and situations. This course helps learners develop practical communication skills that can be applied to everyday workplace interactions.
Customer Service & Complaint Handling E-Learning
Customer-facing employees regularly deal with different personalities, expectations, questions, concerns and complaints. How an organisation responds to these interactions can influence customer satisfaction, trust and its overall reputation. This e-learning course gives employees a structured approach to delivering professional customer service and responding appropriately when things go wrong.
GDPR Awareness – E-Learning Course
This GDPR Awareness e-learning course provides employees with a practical understanding of data protection and their responsibilities when handling personal information. The course explains the core principles of GDPR, lawful processing, data subject rights, information security, personal data breaches and practical workplace responsibilities. Interactive scenarios help learners apply GDPR principles to everyday situations involving email, […]
GDPR Awareness Training
This practical GDPR Awareness course provides employees with an understanding of the General Data Protection Regulation (GDPR), personal data responsibilities and the practical steps required to handle personal information safely. The course focuses on the role employees play in protecting personal data, including recognising personal and sensitive information, understanding lawful processing, maintaining confidentiality, responding appropriately […]
Risk Assessment Awareness – E-Learning Course
This Risk Assessment Awareness e-learning course provides learners with the knowledge and practical understanding required to recognise workplace hazards, assess risks and identify appropriate control measures. The course introduces the principles of risk assessment, the five stages of the risk assessment process, hazard identification, risk judgement, control measures, recording assessments and the relationship between risk […]
Manual Handling Awareness – E-Learning Course
This online Manual Handling Awareness course provides employees with practical knowledge of manual handling risks, safe movement principles, risk assessment and workplace responsibilities. The course is designed for employees across a wide range of industries and combines interactive learning, workplace scenarios, knowledge checks and a final assessment.
Manual Handling Awareness
This practical Manual Handling Awareness course provides employees with the knowledge and practical skills required to recognise manual handling risks and carry out common handling activities more safely. The course combines classroom learning, demonstrations, discussion and practical exercises, with examples that can be adapted to the participant’s actual workplace activities.
IOSH Construction Site Managers – Health, Safety & Environmental Refresher
Construction sites are continually changing environments, with new activities, contractors, equipment, materials and working conditions creating new risks. The Construction Site Managers – Health, Safety & Environmental Refresher Course is designed for experienced construction managers, supervisors and site personnel who need to refresh and update their knowledge of effective safety, health and environmental management. The […]
Change Management Training Course
Change is a constant part of modern organisations. New technology, restructuring, new processes, mergers, changes in leadership, new working practices and evolving customer requirements can all create challenges for employees and managers. The Change Management Training Course provides managers, supervisors and team leaders with practical tools and techniques to plan, communicate and implement workplace change […]
Online Ergonomics Assessment E-Learning
Poor workstation setup, prolonged screen use, awkward posture, unsuitable equipment, and limited movement can contribute to musculoskeletal discomfort, eye strain, fatigue, and reduced employee wellbeing. This Online Ergonomics Assessment E-Learning Course provides learners with practical knowledge to recognise common ergonomic risks, assess workstation arrangements, and make appropriate adjustments to support safer and more comfortable working […]