HR Responsibilities & People Management Training

1. Understanding HR Responsibilities
• Understanding the role of HR and management in the workplace.
• Responsibilities of managers and supervisors towards employees.
• Understanding workplace policies and procedures.
• Maintaining appropriate employee records and confidentiality.
• Knowing when to refer issues to HR or senior management.
• Promoting consistency and fairness in management decisions.

2. Managing Employees & Workplace Communication
• Setting clear expectations and responsibilities.
• Communicating effectively with employees.
• Providing constructive feedback.
• Managing performance and addressing concerns.
• Handling difficult conversations professionally.
• Encouraging teamwork and positive working relationships.

3. Attendance, Conduct & Workplace Issues (15 minutes)
• Managing attendance, lateness and absenteeism.
• Understanding appropriate workplace conduct.
• Addressing disagreements and interpersonal conflict.
• Recognising inappropriate behaviour, bullying and harassment.
• Understanding the importance of fair and consistent procedures.
• Recording and escalating workplace concerns appropriately.

4. Employee Wellbeing, Equality & Inclusion
• Promoting equality, diversity and inclusion.
• Supporting employee wellbeing in demanding working environments.
• Recognising signs of stress and workplace pressure.
• Understanding reasonable adjustments and individual needs.
• Maintaining professional boundaries.
• Creating a respectful and supportive team environment.

5. Practical Scenarios & Management Responsibilities
• Responding to common employee management situations.
• Managing difficult conversations with team members.
• Knowing when and how to escalate HR matters.
• Applying workplace policies consistently.
• Identifying practical improvements to management practices.

This course is suitable for:

• HR points of contact and HR administrators.
• General Managers and Assistant Managers.
• Head Chefs and Executive Chefs.
• Sous Chefs and Kitchen Managers.
• Restaurant and Hospitality Managers.
• Department Managers and Supervisors.
• Team Leaders and Shift Leaders.
• Operational managers with employee management responsibilities.

Supporting Managers in Their HR Responsibilities
Managers are often the first point of contact when employees raise concerns, request support or experience workplace difficulties. Understanding the correct approach helps ensure issues are managed appropriately.

Promoting Consistency and Fairness
A consistent approach to managing attendance, performance, conduct and employee concerns helps create a fairer workplace.

Improving Communication
Effective communication helps prevent misunderstandings, resolve issues and strengthen working relationships.

Supporting Employee Wellbeing
Managers play an important role in recognising workplace pressures, supporting employees and encouraging a positive working environment.

Reducing Workplace Risks
Greater awareness of HR responsibilities helps managers recognise when issues require formal HR involvement and reduces the risk of inappropriate or inconsistent handling.

By the end of the training, participants should be able to:

• Understand their responsibilities when managing employees.
• Recognise the boundaries between management and HR responsibilities.
• Communicate workplace expectations clearly.
• Provide constructive feedback and address performance concerns.
• Manage attendance and conduct issues appropriately.
• Recognise and escalate employee grievances and complaints.
• Understand basic equality, diversity and inclusion responsibilities.
• Recognise workplace stress and employee wellbeing concerns.
• Maintain confidentiality and appropriate employee records.
• Identify when to seek HR or senior management guidance.

Instructor-Led Training – Onsite or Live Online

• Delivery: Onsite or live online.
• Format: Instructor-led presentation, workplace examples and interactive discussion.
• Practical element: Management scenarios relevant to hospitality and kitchen operations.
• Participants: HR contacts, managers, supervisors and department heads.

The session can be tailored to reflect the organisation's HR policies, management structure and specific operational challenges.

The course introduces participants to relevant Irish employment and workplace legislation, including:

• Employment Equality Acts 1998–2015, as amended: Equality and protection against discrimination in employment.
• Employment Rights and Industrial Relations legislation: Relevant employee rights and workplace relations principles.
• Organisation of Working Time Act 1997, as amended: Working hours, rest periods, annual leave and related entitlements.
• Safety, Health and Welfare at Work Act 2005: Employer and employee responsibilities concerning workplace health, safety and welfare.
• Employment Permits Acts: Relevant awareness of employment permit requirements where applicable.
• Protected Disclosures Act 2014, as amended: Awareness of protections and appropriate reporting arrangements.
• Workplace Relations Commission Codes of Practice: Relevant guidance on grievance, disciplinary and workplace procedures.

This course provides general HR and management awareness. It does not replace legal advice, formal HR procedures or organisation-specific policies.

Samson Training delivers practical training designed to help managers and employees understand their responsibilities and improve workplace performance.

Our approach focuses on:

• Practical management guidance.
• Realistic workplace scenarios.
• Clear explanations of HR responsibilities.
• Hospitality-specific examples.
• Effective employee communication.
• Promoting fairness, respect and employee wellbeing.
• Flexible delivery tailored to organisational requirements.

Who should attend?
HR points of contact, General Managers, Head Chefs, Sous Chefs, Kitchen Managers and other employees with supervisory or people management responsibilities.

Is this a formal HR qualification?
No. This is a practical HR awareness and people management programme rather than a professional HR qualification.

Will the course cover disciplinary and grievance matters?
Yes. It introduces the principles of handling employee concerns, disciplinary issues and grievances, including when matters should be referred to HR.

Can the course be tailored to hospitality businesses?
Yes. Examples can be based on restaurant, hotel, kitchen and food service working environments.

Can the training be delivered online?
Yes. It can be delivered onsite or as a live online session.

Will participants receive a certificate?
A certificate of attendance or completion can be arranged, subject to agreed arrangements.