AI Awareness in the Workplace

Module 1 – Introduction to Artificial Intelligence
• What is AI?
• Generative AI
• Machine learning
• AI assistants
• Common workplace AI tools
• How organisations are using AI

Module 2 – AI in the Workplace
• Productivity
• Content creation
• Research
• Data analysis
• Administration
• Customer service
• Recruitment and HR
• Practical workplace applications

Module 3 – Understanding Generative AI
• How generative AI works
• Large language models
• AI-generated text
• Images and other content
• Prompts
• Strengths and limitations

Module 4 – Effective AI Prompting
• Writing effective prompts
• Providing context
• Defining desired outputs
• Reviewing AI responses
• Improving results
• Practical prompting exercises

Module 5 – AI Risks & Limitations
• AI hallucinations
• Incorrect information
• Bias
• Over-reliance on AI
• Lack of context
• Accuracy and verification

Module 6 – Data Protection & Confidentiality
• Personal data
• Confidential information
• Company information
• What should not be entered into AI tools
• Data security
• Checking organisational policies

Module 7 – Responsible & Ethical AI
• Human oversight
• Transparency
• Fairness
• Accountability
• Responsible decision-making
• Avoiding inappropriate AI use

Module 8 – AI & Cybersecurity
• AI-related security risks
• Malicious AI use
• Deepfakes
• Phishing
• Sensitive information
• Secure AI practices

Module 9 – Practical Workplace AI Scenarios
• Reviewing AI-generated content
• Data protection scenario
• Prompting exercise
• AI decision-making scenario
• Identifying AI risks

Module 10 – AI Policy & Governance
• Organisational AI policies
• Approved tools
• Employee responsibilities
• Human review
• Reporting concerns

Module 11 – Practical AI Action Plan
• Identifying suitable AI applications
• Assessing risks
• Improving productivity
• Responsible implementation

Module 12 – Review & Assessment
• Knowledge assessment
• Practical exercises
• Questions
• Certificate

• All employees
• Managers and supervisors
• HR professionals
• Administrative staff
• Marketing teams
• Sales teams
• Customer service teams
• Business professionals using AI tools

Employees need to understand both the opportunities and risks associated with AI. Awareness can help organisations use AI more effectively while reducing avoidable risks relating to information, accuracy, security and responsible use.

Participants will:

• Understand the fundamentals of AI
• Recognise common workplace applications
• Understand generative AI
• Create effective prompts
• Recognise AI limitations
• Identify AI-generated errors
• Protect confidential and personal information
• Understand responsible AI principles
• Recognise AI-related cybersecurity risks
• Apply appropriate human oversight
• Use AI more safely and effectively

In-House: 1-day interactive instructor-led training.

Online Webinar: Live interactive online training.

Includes demonstrations, practical exercises, scenarios, discussions and knowledge assessment.

This course supports awareness of relevant Irish and EU requirements, including the EU AI Act, GDPR and the Data Protection Act 2018, where applicable to workplace AI use.

• Practical workplace AI training
• Non-technical approach
• Real workplace scenarios
• Practical prompting exercises
• Responsible AI focus
• In-House and Online delivery
• Certificate of Completion

Is this an AI technical course?
No. It is designed for general workplace AI awareness and practical use.

Does it cover ChatGPT?
The course can use ChatGPT and other generative AI tools as examples, subject to the organisation's approved tools and policies.

Does it cover GDPR?
Yes, particularly around personal and confidential information.

Does it cover the EU AI Act?
Yes, at an awareness level.

Does it teach employees how to write AI prompts?
Yes. Practical prompting exercises are included.

Can the course be customised?
Yes. Examples can be adapted to the organisation and the AI tools employees use.

Can it be delivered online?
Yes, as a Live Online Webinar.