Teamwork & Collaboration Training

Module 1 – Understanding Teamwork & Collaboration
• What is teamwork?
• What is collaboration?
• The difference between a group and a team
• Characteristics of effective teams
• The benefits of effective teamwork
• Individual contribution to team success
• Understanding shared goals and objectives

Module 2 – Team Roles & Responsibilities
• Understanding individual roles
• Responsibilities within a team
• Setting clear expectations
• Accountability and ownership
• Strengths and skills within a team
• Understanding different working styles
• Avoiding duplication and confusion

Module 3 – Communication Within Teams
• The importance of effective communication
• Verbal and non-verbal communication
• Active listening
• Asking effective questions
• Giving and receiving feedback
• Clear workplace communication
• Avoiding misunderstandings
• Communication across different working styles

Module 4 – Building Trust & Positive Working Relationships
• What creates trust within a team?
• Reliability and consistency
• Respect in the workplace
• Psychological safety and openness
• Encouraging contribution
• Creating positive working relationships
• Building a supportive team environment

Module 5 – Collaboration & Problem Solving
• Collaborative problem-solving
• Sharing information and knowledge
• Generating ideas as a team
• Identifying problems early
• Decision-making within teams
• Reaching agreement
• Working towards shared solutions

Module 6 – Managing Differences & Conflict
• Understanding workplace differences
• Different opinions and perspectives
• Recognising potential sources of conflict
• Constructive disagreement
• Managing difficult conversations
• Staying professional under pressure
• Finding common ground
• Escalating issues appropriately

Module 7 – Team Performance
• Setting team objectives
• Prioritising shared tasks
• Supporting colleagues
• Delegating and sharing responsibilities
• Managing deadlines
• Monitoring progress
• Accountability
• Continuous improvement

Module 8 – Teamwork in Hybrid & Remote Environments
• Communicating across remote teams
• Maintaining team connection
• Effective virtual meetings
• Sharing information effectively
• Avoiding communication gaps
• Building trust remotely
• Managing different working locations

Module 9 – Practical Team Activities
Participants take part in practical exercises designed to develop:
• Communication
• Collaboration
• Listening
• Problem-solving
• Decision-making
• Trust
• Leadership and participation
• Team accountability

Module 10 – Personal & Team Action Plan
• Identifying individual strengths
• Identifying areas for improvement
• Improving communication habits
• Setting personal teamwork goals
• Agreeing practical team improvements
• Creating an action plan

Module 11 – Review & Assessment
• Course review
• Knowledge check
• Participant feedback
• Practical discussion
• Personal action points
• Certificate of completion

This course is suitable for:
• All employees
• Managers and supervisors
• Team leaders
• New team members
• Project teams
• Office and administrative staff
• Customer service teams
• Sales teams
• Remote and hybrid teams
• Employees moving into leadership roles
• Organisations seeking to improve team performance

Successful organisations rely on employees being able to work effectively with colleagues, communicate clearly and contribute towards shared objectives.

Poor teamwork can contribute to communication problems, duplicated work, misunderstandings, workplace conflict and reduced productivity.

This training helps employees develop practical skills to:

• Communicate more effectively
• Build stronger working relationships
• Understand individual responsibilities
• Work towards shared objectives
• Resolve differences constructively
• Share knowledge and information
• Support colleagues
• Solve workplace problems collaboratively
• Improve team performance

By the end of the course, participants will be able to:

• Understand the principles of effective teamwork
• Identify the characteristics of successful teams
• Understand individual roles and responsibilities
• Communicate more effectively with colleagues
• Apply active listening techniques
• Give and receive constructive feedback
• Build trust within a team
• Recognise different working styles
• Collaborate when solving workplace problems
• Manage differences and disagreements constructively
• Contribute positively to team decision-making
• Improve accountability and ownership
• Work effectively in remote and hybrid teams
• Develop practical strategies for improving team performance

In-House Training

Duration: 1 Day
Format: Instructor-led and highly interactive
Activities: Group exercises, discussions, scenarios and practical activities
Assessment: Knowledge check and practical participation
Certificate: Certificate of Completion

This course supports awareness of the Safety, Health and Welfare at Work Act 2005, including duties relating to cooperation, communication, information, instruction and training within the workplace.

Samson Training provides practical workplace training designed around the needs of modern organisations.

Our Teamwork & Collaboration programme focuses on practical application rather than theory alone.

Participants have the opportunity to:

• Practise communication techniques
• Work through realistic workplace scenarios
• Participate in team exercises
• Identify practical improvements
• Develop stronger collaborative skills
• Create personal action plans

The course can also be customised to reflect the organisation's culture, team structure and workplace challenges.

How long is the Teamwork & Collaboration course?
The standard course is 1 day, with approximately 6 hours of training excluding breaks.

Can the course be delivered online?
Yes. The course can be delivered as a live online interactive webinar.

Is the course suitable for managers?
Yes. The course is suitable for employees, managers, supervisors and team leaders.

Is the course interactive?
Yes. The training includes practical exercises, workplace scenarios, discussions and collaborative activities.

Does the course cover conflict?
Yes. Participants learn how to recognise differences, communicate during disagreements and approach workplace conflict constructively.

Does the course cover communication?
Yes. Communication and active listening are central components of the course.