This course will give you the knowledge and skills needed to ensure every customer you speak with over the phone is satisfied.
Upon successful completion of this course participants will gain the skills and knowledge necessary to:
Anyone who is required to deal directly with customers over the phone.
This course is classroom based and it is highly interactive with role-playing playing and practical exercises to reinforce the participants understanding and learning.
There are no requirements for this course.
A maximum of 12 per course.
Upon successful completion of this course participants will receive a certificate in telephone skills.
© 2018 Samson Training – www.samsontraining.ie
Design by WebMarket.ie