This course is essential as work related violence is a growing concern in most customer facing roles. Workplace violence is any incident where a person is abused, threatened or assaulted in circumstances related to their work. By completing this course, participants will learn how to correctly and safely deal with any conflict which may arise in the workplace.
Outline the legislation in relation to workplace violence
Understand the principle of dynamic risk assessment and workplace violence
Demonstrate the person object and place risk method of risk assessment