Performance Management


Course Background:

This course will develop the skills of individuals in an organisation. Participants will improve their knowledge, maturity and ambitions using a facilitation process. 

Course Content:

  • Introduction to performance management
  • The benefits of a good PM system for managers and employers
  • Considerations for the setting up of a performance management system
  • Setting department and individual SMART objectives based on the organisational objectives
  • Communications and soft skills development – assertiveness, active listening, feedback, influencing and negotiating skills.
  • Guidelines for the appraisal interview
  • Dealing with conflict
  • Dealing with various performance levels  and improving performance
  • Job analysis and job descriptions for an effective performance management system
  • Training to aid performance and the achievement of objectives
  • Training plan and training records

Learning Outcomes:

  • Upon successful completion of this course participants will gain the skill and knowledge to:
  • Understand their jobs and clarify their individual roles
  • Perform specific well defined tasks to carry out their role 
  • Account better for their work reducing confusion within the team 
  • Understand their organisation that is constantly developing a culture in which employees participate as members of a team of strong individuals associated with customers and cost centres
  • Demonstrate total absolute flexibility serving customers that seek partnership relationships
  • Strive to have a reputation where customers are anxious to place more business with the company

This Course is Designed For:

All Staff but can be customised to certain groups of staff or employees at different levels within a particular organisation

Training Methodology:

This course is classroom based; it is highly interactive with role-playing and practical exercises to reinforce understanding and learning.

What to Bring to the Course:

While pens and paper will be supplied, participants are free to bring their own. 

Duration of the Course:

½ day


Up to 12 per course


Upon successful completion of this course, participants will receive a certificate in performance management

Upcoming Courses:

Performance Management public courses TBC.


pdf_logo.png  Download Course Outline